Purchases and refunds

Last updated: September 30, 2026

Convoys offers limited free use and optional paid room access. Check the product, access duration, capacity and price shown in the app and the store confirmation screen before authorizing payment. Mobile data charges from your network provider may apply separately.

Apple App Store purchases

For purchases billed by Apple, request a refund through Apple’s Report a Problem service. Apple explains eligibility and the request process. Apple reviews these requests under its rules and applicable law; a refund is not guaranteed.

Google Play purchases

For purchases billed by Google Play, follow Google Play’s refund instructions. Eligibility and the available request route depend on your purchase, timing and country. You can also contact us about an undelivered purchase or another problem with Convoys.

Purchase support

Email support@convoys.app with the store used, approximate purchase date, order/transaction reference and a description of the problem. Do not send passwords, full card details, authentication codes or room invite tokens. We may need limited additional information to locate and verify the purchase.

Cancellation and deletion

Deleting your Convoys account or uninstalling the app does not itself request a refund or cancel a store-managed subscription. If your purchase is a recurring subscription, manage or cancel it through the store. Review the specific product’s renewal terms; a time-limited pass is not necessarily a subscription.

Your statutory rights

Nothing in these pages excludes mandatory consumer rights, including applicable remedies for faulty or undelivered digital services and any applicable withdrawal rights. Eligibility depends on your jurisdiction and purchase circumstances. We do not treat acceptance of our general Terms as a blanket waiver of those rights.